Return and Refund Policy

At Korase, we strive for satisfaction for all our customers with their products. However, there may be times where one is not happy with the purchase. So don't hesitate to pop into this policy to read about our return and refund practices.

Returns

You can return an item if it is the wrong one or damaged or doesn't match what is in the description in the website. You can initiate this process by contacting us at [email protected] within 7 days from the day you get your order. When you do, please write down your order details and send in pictures of the item that shows the issue.

Those eligible for returns are:

• The item is in original state and should not have been used.
• It should have all the original packaging, tags, and accessories.
• Should have made return requests within a given timeframe.

Once we examine your request, we will let you know how to proceed with it. No returns are accepted for purchases made due to a change of mind.

Refunds

Bank transfers are the only payment mode available for refunds due to return approvals. Cash refunds are not given, nor are other alternative forms of payment used. Refunds will be processed after receiving the item back and inspection done. The processing duration is dependent on the banking institution being used.

Cash on Delivery Payments

Cash on delivery is the only form of payment for product purchases on this site. Payments for orders are made upon receiving a product.

Contact Us

All inquiries regarding returns or refunds should be directed to [email protected]. We will be glad to help address all issues concerning your orders.

Here is your acknowledgment that you read and understood this Return and Refund Policy once the purchase is done on our site.